Support

Installation

Simply download and run the free trial installer available at (http://www.popcastapp.com/download.html)

Once downloaded, run the installer (called PopCastSetup.exe) and accept any prompts asking if you’re sure you want to proceed.

PopCast will then run and you can start playing videos to your television via your Apple TV or Chromecast device.

After the free trial ends, you will be given the option to purchase a license if you so choose.

PopCast is Windows software. If you have a Mac, you can run PopCast using a dual-boot BootCamp installation, or using a virtual machine running Windows (e.g. VirtualBox, VMWare or Parallels).


General usage

Simply run PopCast and then drag and drop the file(s) you want to play from your Windows File Explorer window onto the PopCast window. Then click the devices button at the bottom left of the PopCast window and select your Apple TV or Chromecast from the menu. The video will start playing on your television screen immediately.

More reading: "Why isn't my Apple TV or Chromecast showing up in the devices menu?"

If your video contains multiple audio tracks, you will see an audio tracks button (it looks like a musical note) appear at the bottom left of the PopCast window, near the devices button. Click the button and select your preferred audio track. This is how you can select different language soundtracks, and also 5.1 surround sound, if your video has those options included as alternative audio tracks.

If your video contains subtitle information (either embedded in the video or as an SRT file with the same name sitting alongside the original video file) then you will see a subtitle tracks button (it looks like a musical note) appear at the bottom left of the PopCast window, near the devices button. Click the button and select your preferred audio track. This is how you can select different language soundtracks, and also 5.1 surround sound, if your video has those options included as alternative audio tracks.

If your video includes 5.1 surround audio but is not playing back in surround, you should check that your TV and/or receiver is set to play back Dolby Digital 5.1 audio. It’s also possible that your Apple TV or Chromecast may have surround sound disabled.

To enable surround sound on an Apple TV, see the following link (https://support.apple.com/en-au/HT204069)
(this is for 4th generation Apple TV, however the steps are similar for 3rd generation. Look for the setting Audio & Video > Dolby Digital and set it to “Auto”)


Licensing

Your license can be installed on up to three computers, but the license is only valid for usage on one machine at a time. If you have more than one person using the software at the same time, you will require additional licenses.

Please contact us via email at support@popcastapp.com to discuss your options.

PopCast licenses, like diamonds, are forever. Each license you buy supports unlimited usage on a single computer for life, and includes free upgrades to newer versions for all of eternity.


Troubleshooting

To stream your videos to your Apple TV or Chromecast device, the device needs to be connected to the same wireless or wired network as the computer on which you’re running PopCast. If your device does not show up in the devices menu, it may be connected to another wireless network, or be disconnected from the network completely. Ensure that your playback device is switched on. Then check the device’s settings menu to see which network it’s connected to. Ensure that your PC is connected to the same network.

This can occur with high definition videos on older computers. It can also occur when there are other programs running in the background, when the video is being played from a slow networked drive or slow USB hard drive, or when you have battery saving features turned on in your Windows power settings. Some types of subtitles can also cause your computer to be overloaded. Make sure you're playing from a local hard drive and that your Windows power settings are set for performance.

If all else fails, you should try using a lower resolution version of the video. For example, you may use a 720p version instead of the 1080p version. Lower resolution videos require significantly less CPU power to convert in real-time.

This means that PopCast was able to communicate with your device, but the device isn’t able to talk back to PopCast. This can occur due to any of the following:

  • You may have a Firewall blocking communications between your PC and the playback device. If so, you can try turning off Windows Firewall in Windows Control Panel as an experiment to see if this fixes the problem. We don’t however recommend that you leave Windows Firewall turned off. If turning it off fixes the issue, then see the following guide for details on how to let PopCast through your firewall. (http://www.howtogeek.com/howto/uncategorized/how-to-create-exceptions-in-windows-vista-firewall/
  • You may not have a direct network connection between your PC and the playback device. This can happen if your network uses NAT (Network Address Translation) which can happen, for example, if you’re running in a virtual machine. Virtual machine users should ensure that their virtual machine is set to connect to the network using 'Bridged' mode rather than NAT.
  • If you have software that is downloading and/or uploading a lot of content from the internet, this can flood your network and prevent other network traffic from flowing smoothly. Either exit the software that is performing the downloads/uploads or limit the number of connections and download speed if the software supports it.
  • If all else fails, ask a tech-savvy friend or relative for assistance.


Feature request

Simply send us an email at support@popcastapp.com with a detailed description of your suggestion. While we cannot respond to all emails, we read every single one and take your feedback on board.

Periodically we will announce details of new features and/or improvements on our Facebook page (https://www.facebook.com/popcastapp). Be sure to “Like” our page if you want to be notified of these announcements.

As we receive lots of feedback and requests for features, we are unable to provide individual feedback on each request or suggestion, but rest assured that we value your suggestions and your feedback is carefully considered for future versions of the software.

Several seconds after you start playing back a video file to your Apple TV or Chromecast, you will see an orange link appear asking if you’re “having issues playing back?” When you see this link, click it and select the option to notify us that the video file you’re playing is having problems. Note: your submission is completely anonymous - the details of the file’s structure and format will be sent to us, but absolutely no video content will be sent to us and your name will not be sent either. Your report is used solely for the purposes of improving PopCast and ensuring it works with the widest range of video files and formats.


If there is anything else we can help you with, please contact us on support@popcastapp.com.
We will get back to you within 48 hours.